Red25 Consultancy

Mike Hughes

Mike Hughes

Why do managers hire the wrong Bartenders?

I recently conducted a short poll with the Glasgow Bartenders Club on Facebook.  (A big thankyou to all who took part in the survey; it is a great community and is very focused.)

In the survey I asked the question “Why do managers sometimes hire the wrong bartenders?

I left the survey open ended so that the members could decide on what where the most important categories themselves.

 

These were summarized into 4 main categories, shown in pie chart above. 

I compared these to other industries and it appears  the issues are very common. I also discovered quite a lot of good reading on these subjects so rather than me rewrite the good stuff of others I’d like share with you guys a few articles that I think might be helpful.

Employee attitude

32% felt that employees themselves had a bad attitude that was not picked up in the interviewing process. I thought these articles were great and worth a read.

http://www.eremedia.com/ere/a-simple-guide-to-interviewing-for-attitude/

and

http://www.starttogether.org/docs/hiring.pdf

Poor management decisions

 

Ultimately it is the manager who decides who is getting hired, so 36% of the blame was attributed to this.  The reasons given by the survey participants were: “Manager is being a Perv”,  “Manager not understanding skills required for job”, “Managers having to train inexperienced employees on the job”. I’m sure there are more categories but I have collated these into "Poor management decisions”. Clearly, there is always more a manager can do to improve the situation.

However, a recent survey showed that 95% of all companies admit to recruiting mistakes. So these issues are not confined to the hospitality industry. The following articles give some good pointers on how to improve the process.

https://www.fastcompany.com/3050570/lessons-learned/why-companies-make-bad-hires

http://www.forbes.com/sites/mikemyatt/2012/09/27/the-1-reason-companies-make-bad-hires/#1ee8c5b080d9

 

Hiring in a Hurry & Finding talent

 

In terms of hiring in a hurry and finding talent I think one of the main things to focus on is your own brand to make sure you are a company that good people want to work for.  You will then attract more of the kind of people you would like.

https://www.entrepreneur.com/article/234815

To give yourself more time, be sure to be as specific as you can about the role you want to fill.  This filtering will ensure you get to spend more time with the candidates that can add most value and less time just reacting to a pile of resumes or even the last person who dropped off their CV at your bar.

 

The problem with the world is that everyone is a few drinks behind. (Humphrey Bogart)

King Vortigerns’ big hiring mistake

There is a tale, which may be one of the biggest hiring mistakes in history.In the 4th century, King Vortigern, who ruled Briton, was having real problems with the Picts (Scots) who kept invading into his territories (primarily south of Hadrian’s wall). So, he decided to hire the armies of the Saxons and the Angles to stave off their disruptive advances.

The story has it, that after they arrived, had a look around they decided they liked it and ousted poor old Vortigern, during the night of the long knives. In effect, the Angles took over and formed ‘Angle Land’ which is now known as England. In retrospect I think Vortigern may have regretted that particular decision.

This may be at the top end of hiring mistakes, but hiring mistakes are still one of the greatest costs any small business has to face today.

According to Robert Half:

·      56% of small business owners have settled for candidates that were not as qualified as they would have liked.

·      69% of businesses, which made wrong hire, lost time and money.

·      34% estimate wasting over 50 hours by hiring the wrong person.

·      Bad hires resulted in lower staff moral (38%), lost productivity (36%), monetary cost (25%) leaving 73% of businesses frustrated by the poor decision.

However, the figure that stood out most for me was that over 89% of small businesses agreed that the hiring process was overly time consuming. This often results of small businesses running out of time and hiring from the last CV to hand, rather than getting to choose the best. In effect they do not get to see the best people.

Solving this problem was one of the main drivers behind Hiire. Our mission is to improve the quality of candidates presented to small businesses whilst reducing the time that small businesses have to expend reviewing them.

We thought, would it be possible for software to pre-analyse an employers requirements and present the best candidates in an easy to use application.

So that is the software we have built! That is is what Hiire is. It is a software solution that focuses entirely on connecting the right people with the right jobs.

It is the nature of every person to error, but only the fool perseveres in error.

  Marcus Tulius Cicero (106-43 BC) Writer, politician and great roman orator.

 

 

 

 

 

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