I recently conducted a short poll with the Glasgow Bartenders Club on Facebook. (A big thankyou to all who took part in the survey; it is a great community and is very focused.)
In the survey I asked the question “Why do managers sometimes hire the wrong bartenders?”
I left the survey open ended so that the members could decide on what where the most important categories themselves.
These were summarized into 4 main categories, shown in pie chart above.
I compared these to other industries and it appears the issues are very common. I also discovered quite a lot of good reading on these subjects so rather than me rewrite the good stuff of others I’d like share with you guys a few articles that I think might be helpful.
32% felt that employees themselves had a bad attitude that was not picked up in the interviewing process. I thought these articles were great and worth a read.
Poor management decisions
Ultimately it is the manager who decides who is getting hired, so 36% of the blame was attributed to this. The reasons given by the survey participants were: “Manager is being a Perv”, “Manager not understanding skills required for job”, “Managers having to train inexperienced employees on the job”. I’m sure there are more categories but I have collated these into "Poor management decisions”. Clearly, there is always more a manager can do to improve the situation.
However, a recent survey showed that 95% of all companies admit to recruiting mistakes. So these issues are not confined to the hospitality industry. The following articles give some good pointers on how to improve the process.
Hiring in a Hurry & Finding talent
In terms of hiring in a hurry and finding talent I think one of the main things to focus on is your own brand to make sure you are a company that good people want to work for. You will then attract more of the kind of people you would like.
To give yourself more time, be sure to be as specific as you can about the role you want to fill. This filtering will ensure you get to spend more time with the candidates that can add most value and less time just reacting to a pile of resumes or even the last person who dropped off their CV at your bar.
The problem with the world is that everyone is a few drinks behind. (Humphrey Bogart)